At MixCommerce, we strive to deliver exceptional SaaS products that empower businesses and individuals to work more efficiently and creatively. While we are confident in the value of our offerings, we understand that situations may arise where a refund is requested. To maintain clarity and fairness, we’ve outlined our refund policy below.
This policy currently applies to Product 1: MixCertificate. As we expand our suite of products, future products and services will also be included in this policy.
1. Refund Policy – MixCertificate
| Section | Details |
|---|---|
| Policy Scope | This refund policy applies only to MixCertificate, a SaaS tool bulk certificate generator by MixCommerce. |
| Eligible Products | – MixCertificate subscription plans (monthly/annual) – MixCertificate Pay-per-Use credits |
| Refund Eligibility | – Refunds are available within 7 days of initial purchase if: • You did not use the service • You experienced a technical issue that our team couldn’t resolve • You were incorrectly charged |
| Non-Refundable | – Refunds are not applicable for: • Used credits or completed certificate sends • Custom service requests • Renewal charges • Partial usage of subscription |
| How to Request | – Email support at [email protected] – Include: • Order ID • Reason for refund • Proof of issue (screenshots/logs if applicable) |
| Processing Time | – Refunds will be reviewed within 3 business days – If approved, refund will be issued within 5–7 business days via original payment method |
| Special Cases | – MixCommerce may offer full/partial refund or credits on a case-by-case basis, even outside the policy terms, at our discretion |
| Chargebacks | – If a chargeback is initiated without contacting support first, the user account may be suspended or terminated |
| Policy Updates | – MixCommerce reserves the right to update this refund policy at any time. Updated policies will be reflected on our website |
We appreciate your trust in MixCommerce. Our goal is to ensure a smooth and transparent experience across all our services. If you have questions or require assistance, please don’t hesitate to reach out to our support team.
Thank you for choosing MixCommerce. More products and updates will be added to this policy as we grow.
